Effective Date: 26 October 2026
Last Updated: 26 October 2026
1. Purpose
VIRBA, operated by Haansal Estate Pty Ltd, is designed to help businesses use technology, artificial intelligence and digital communication tools responsibly.
This Acceptable Use Policy establishes standards for lawful and appropriate use of the VIRBA website, applications, connected services and available automation capabilities.
It forms part of our Terms and Conditions.
2. Lawful and Authorised Use
You must use VIRBA only for lawful business purposes and within the authority granted to you.
You are responsible for ensuring your activities comply with applicable laws, industry regulations, privacy requirements and relevant third-party platform policies.
You must not access or attempt to operate accounts, organisations or information without the necessary authorisation.
3. Marketing and Communications
You must not use VIRBA to send spam, unlawful unsolicited communications, deceptive promotions or unauthorised mass messages.
Where applicable, you must:
- Obtain and maintain legally required marketing consent or another lawful basis.
- Clearly identify the business responsible for communications.
- Provide and honour required unsubscribe or opt-out mechanisms.
- Respect recipients’ communication preferences.
- Comply with applicable email, messaging and social media platform rules.
VIRBA does not independently guarantee the legality of a customer’s marketing list, campaign or communication.
4. Truthful and Responsible Content
You must not use VIRBA to create, publish or distribute:
- Fraudulent offers or scams.
- Knowingly false or materially misleading advertisements.
- Impersonation content intended to deceive.
- Fake customer reviews or fabricated testimonials presented as genuine.
- Unlawful or defamatory material.
- Content that infringes another person’s intellectual property or privacy rights.
- Unlawfully discriminatory, threatening, harassing or exploitative material.
Business customers are responsible for verifying advertising claims, pricing, availability, qualifications and other information before publication.
5. Social Media Platform Compliance
When using Facebook, Instagram, WhatsApp or other connected platforms, you must comply with the provider’s applicable terms, account eligibility rules and API permissions.
You must not:
- Connect an account without proper authority.
- Circumvent platform access restrictions.
- Use another person’s social media account without authorisation.
- Manipulate engagement through prohibited artificial activity.
- Automate communications in violation of platform policies.
- Collect or reuse platform information for unauthorised purposes.
A business account connection does not automatically grant permission for every publishing, messaging or AI automation function.
6. Responsible AI Use
You must not use VIRBA’s AI-assisted capabilities to:
- Produce deliberately fraudulent or deceptive communications.
- Fabricate professional credentials, evidence or testimonials.
- Generate unlawful harassment, threats or impersonation.
- Evade mandatory human review or regulatory requirements.
- Publish unverified regulated professional claims.
- Process confidential or personal information without appropriate authority.
AI outputs should be reviewed to the extent appropriate for the activity, audience and legal risk.
7. Privacy and Personal Information
You must respect the privacy rights of employees, customers, prospects and other individuals.
You must not:
- Upload personal information without appropriate authority or lawful justification.
- Access another customer’s data.
- Circumvent organisation permissions.
- Collect information through prohibited scraping or unauthorised surveillance.
- Disclose confidential or sensitive information unlawfully.
The handling of personal information is further explained in our Privacy Policy.
8. Intellectual Property
You must have the necessary rights to upload, use, edit or distribute content through VIRBA.
This includes text, images, logos, videos, documents, website material and other protected works.
Using AI-assisted generation does not automatically establish that a resulting output is original, free from third-party rights or appropriate for commercial use.
9. Security and System Integrity
You must not attempt to:
- Gain unauthorised access to accounts, services or infrastructure.
- Steal credentials, tokens or confidential data.
- Introduce malware or harmful software.
- Circumvent access controls, security mechanisms or rate limits.
- Disrupt or overload the platform.
- Exploit vulnerabilities without authorisation.
- Interfere with other organisations’ data or services.
Suspected security vulnerabilities should be reported responsibly to info@haansalestate.com.au
10. Automated Activity
Where automation features become available, customers must use them only with appropriate authority, settings and oversight.
Customers remain responsible for ensuring automated publishing, AI-assisted replies and business communications comply with applicable laws and provider requirements.
VIRBA may impose controls, limits or human-approval requirements to reduce the risk of unauthorised or harmful actions.
11. Enforcement
Where permitted by law and an applicable agreement, VIRBA may investigate suspected violations and take proportionate action, including warnings, feature restrictions, temporary suspension or account termination.
We may also cooperate with lawful requests from relevant authorities.
Nothing in this policy authorises arbitrary action contrary to contractual obligations or applicable law.
12. Changes
We may update this Acceptable Use Policy to address new features, security risks, legal requirements or external platform obligations.
The current version will be made available on our website.
13. Contact
VIRBA — Acceptable Use and Safety
Operated by: Haansal Estate Pty Ltd
Website: https://virba.ai
Email: info@haansalestate.com.au
For misuse reports, security concerns or policy questions, contact us by email.